ExactTarget Global Support: 24/7/365

Around the Clock. Around the Globe.   At ExactTarget, "global support" means more than just “call center." We've created our 24/7/365 Global Support Centers to provide an international web of support that will keep your programs up, running, and profitable-at all hours of the day. We do this by committing a full team of experts who are ready to serve you. They meet your needs when you need them, right where you are.

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How Does Global Support Meet Your Needs?

Standard Support: Forget everything you know about basic customer support. When you call one of our technical support specialists, you’ll be connected to a real, live person in one of our Global Support Centers. By asking just a few questions, your issues will be resolved or referred to an advanced-level technician who will resolve your issue and get you on your way.

Premium Support: As a fee-based service, this option will provide you with access to a direct group of advanced-level technical support specialists that will be accustomed to your frequent or complex questions. By upgrading to Premium Support, you’ll gain direct access to those advanced-level technicians who can answer your questions and get you on your way.

Platinum Support: This fee-based service will provide you with personalized technical support consisting of experts who are familiar with your unique business needs and challenges. With expertise in supporting customized processes and integrations, Platinum Support is an ideal solution for any organization with sophisticated technical support needs.

3sixty: You’re never on your own when it comes to using ExactTarget. All ExactTarget clients receive access to 3sixty, a collaborative online community that provides users with a library of research papers, case studies, toolkits, guides, self-guided tutorials, training resources, and more than 70,000 of your interactive marketing peers.

ExactTarget Wiki: The ExactTarget Documentation Wiki is your one-stop shop for application-related documentation that’s organized into simple, easy-to-understand segments that cover all audiences—beginners, marketers, developers, and administrators. The Wiki dives deep into every feature with step-by-step walk-throughs, sample scenarios, and best practices.

For more information, download the Global Support Brochure