Around the clock. Around the globe. Wherever you are.

Personal Help, Whenever You Need It

At ExactTarget, global support is more than just a call center. We've created our 24/7/365 Global Support Centers to provide an international web of support that will keep your programs up, running, and profitable—at all hours of the day.

  
  

You decide what level you need:

Global Support Level

What You Get
Standard Support When you call one of our technical support specialists, you’ll be connected to a real, live person—not an automated system—in one of our Global Support Centers. By asking just a few simple questions, we can resolve your issue or refer you to an advanced-level technician who will resolve your issue and get you on your way.
Premium Support As a fee-based service, this option will provide you with direct access to a group of advanced-level technical support specialists who are accustomed to frequent and complex questions.
Platinum Support This fee-based service will provide you with personalized technical support experts who are familiar with your unique business needs and challenges. For expertise in customized processes and integrations, Platinum Support is an ideal solution for any organization with sophisticated technical support needs.
3sixty User Community You're never on your own when it comes to using ExactTarget. All ExactTarget clients receive access to 3sixty, a collaborative online community that provides users with a library of research papers, case studies, toolkits, guides, self-guided tutorials, training resources, and contact with more than 30,000 of your digital marketing peers.
ExactTarget Help ExactTarget Help is your one-stop shop for application-related documentation. It dives deep into every feature with step-by-step walk-throughs, sample scenarios, and best practices.

United States
866-558-9823
or 317-275-5483
Log in and click "BackOffice" tab

United Kingdom
808 101 7081
or +44 (0) 207 291 8550
Log in and click "BackOffice" tab

Australia
1800 078 188
or +61 2 8067 1550
Log in and click "BackOffice" tab

For our complete list of Global Support contact information, visit ExactTarget Help.