Social Studio

Make your customer
success social.

Social Studio

Make your customer
success social.

Social Studio

Make your customer
success social.

Product: Social Social Studio | Overview

Social Studio

Listen, analyze, publish, and engage your customers. Tap into the power of social media in your marketing, customer service, and sales organizations to strengthen customer relationships.

Social Studio Demo from Salesforce Marketing Cloud
Unite sales, service, and marketing.

Drive consistent customer experiences by integrating social with marketing, sales, and service on a single platform.

Reduce customer service costs.

Listen to billions of conversations, and proactively identify customers looking for help. Great social care is great marketing.

Unlock deeper insights.

Analyze sentiment, demographics, influencers, and detractors to understand your customers and trends.

Amplify organic content with ads.

Boost great organic content by turning it into social ads to inspire engagement — and drive real revenue.

social media marketing
Social Listening

Analyze conversations from more than 650 million diferent sources. Discover what customers are saying about your brand, products, and competitors.

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social media marketing
Content Publishing

Post, tweet, and tag across multiple accounts and social networks. Create content, assign permissions, and publish relevant messages at the right moment.

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social media marketing
Social Engagement

Participate in conversations, respond to your community, and measure reaction. Use workflow and macros to drive efficiency and route social posts to your team.

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social media marketing
Command Center

Create a central hub across multiscreen displays with the social command center. Get live, up-to-the-minute details and metrics about what’s happening on social media channels.

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Ready to get Started?

Ready to get Started?

Take a walk in your customers' shoes. Receive messages over the course of a week across email, mobile, and social from one of four companies — and discover ways to create 1-to-1 customer journeys of your own.

Take a walk in your customers' shoes. Receive messages over the course of a week across email, mobile, and social from one of four companies — and discover ways to create 1-to-1 customer journeys of your own.