Product: Social Media | Overview


Listen, Analyze, Engage, and Publish with Social Studio

Social Studio helps you build more meaningful relationships with customers by tapping into the power of social media across your marketing, customer service, and sales organizations. Discover what consumers are saying about your brand, your products, and your competitors, and empower your team to plan, execute, and track compelling social media marketing. Understand which topics are generating interest and where the most influential conversations are happening — then use that information to make informed business decisions. Learn More 

Social Studio Demo from Salesforce Marketing Cloud
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Salesforce Customer Success Platform is Social

Social Studio extends social listening, analysis, content marketing, and engagement across the Salesforce Customer Success Platform. Marketers can run social campaigns, engage with customers, and use social insights to drive marketing decisions. Service teams will surprise and delight customers with social customer care. Sales teams can find and connect to new customers faster with social lead generation. Learn More  

social media monitoring


Take Your Social Strategy Mobile

In today’s 24/7 mobile world, you can execute your entire social strategy from the palm of your hand — from analyzing the results of product launches to approving time-sensitive content to monitoring your social campaigns in real-time. And you can easily coordinate strategy across regional, product, or brand teams. Learn More 

Showcase Your Social Presence

The Social Media Command Center helps brands create a social nerve center across multi-screen displays, providing live, up-to-the-minute details about what’s happening on social media. Learn More 
social media monitoring


Drive Social Advertising Results
at Scale

The platform of choice for agencies and advertisers, helps you create highly effective social advertising campaigns that drive real business results from your ad spend. Learn More  

social media monitoring


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