Is Facebook the New Customer Service Platform? Episode 13 with @JayBaer

Welcome to another edition of the Baer Facts. Today's discussion is around the new report released by SocialBakers in regards to 1400 new Facebook insights. Within the report, they talk about the increase in customer usage of Facebook as a customer question/customer service platform. We usually think of Twitter as a great tool to use for customer service but I think we are finding both platforms as worthy customer service tools.


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