Learn AI Skills on Trailhead
Employers increasingly want to use AI, but employees and candidates lack the skills. Now, anyone can skill up on AI with new Trailhead learning.
What Does Salesforce Do?
We answer some basic questions about what Salesforce does, what Salesforce CRM software is used for, and how Salesforce works.
Data + AI + CRM Trailhead Quests
These quests will cover what you need to know to personalize every customer interaction with Einstein, Data Cloud, and Customer 360, the #1 CRM.
Experts Predict How AI Could Impact Email Marketing
We asked marketers in the Trailblazer Community for their predictions on generative AI in email marketing, how they plan to use it, and more.
The Potential of Generative AI for Salesforce Developers
Learn the fundamental principles of generative AI and what it means for Salesforce Developers.
Everything You Need to Know About AI in Customer Service
How can you do more with less in customer service? The answer is AI. Here’s what you need to know to set up for success.
Your One-Stop Guide to AI in Marketing
Great marketing comes from strong data, targeting, content, and workflows. AI makes them easier to create, maintain, and scale. Here’s how.
The Definitive Data Glossary for Business Leaders
Global data will double every 12 hours by 2025. This glossary of data terms will help everyone in your company understand the power of real-time, actionable data in the age of generative AI.
A CDP Is a Powerful Tool — Here’s How To Make It Work for You
What can a customer data platform do for your brand? Learn how it can bring you closer to your customers — with help from AI.
How to Use AI to Build a Better Shopping Experience
Retailers are using AI to transform how they engage with customers, from promotions and product search to checkout and service.