8 Steps to Transformative Social Customer Service

Customers are bypassing the letter, fax, telephone, contact form, and even email in favor of Twitter and Facebook because it’s faster (and because they can). When customers don’t feel they’re being heard, they’ll either a) go to a competitor, or b) find a bigger, more public forum to get your attention. A polite tweet might evolve into an elaborate blog post warning others never to do business with you again.

Take control of the conversation and incorporate it into your overall customer service strategy with 8 key steps that will transform your customer's experience with your brand.

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